My Gem/Status percentage is not increasing.

Wondering why your Gem/Status progress bar isn’t moving? Don’t worry – here’s how it works and what to expect.

💸 What Counts Toward Progress

✅ Real money bets on games
❌ Spins made with Betty Coins, free spins, or bonus funds do not count

Only cash wagers help you move toward your next Gem

⏳ A Little Delay Is Normal

After placing bets, you might notice:

• A slight delay before your percentage/points update

• Your bar may not move immediately after each spin – that’s normal

• Behind the scenes, your progress is still being tracked

🧱 Higher Status = Slower Climb

If you're in a higher Betty Status tier, your progress bar might move more slowly.
That’s because each Gem requires a bit more gameplay – but the rewards are bigger too!

💡 Don’t Worry – It’s Working!

Even if you don’t see the progress right away:
✅ Your activity is being counted
✅ Your Gems are getting closer
✅ Your rewards are on the way!

Need help or want to double-check your progress?
Reach out to our support team – we’re happy to look into it for you.