Location & Troubleshooting
Where can I play from in Canada?I can't login to my account, what should I do?What type of network connection do I need for my location services to work?Why am I being told I'm not in Ontario, even though I am physically in Ontario?How do I give location permissions?Do I need a Geo-Location app?Can I still be accurately located if I have a proxy or VPN software on my computer/phone?How do I improve my Location Accuracy?Why do I need to enable my location services?Why am I being asked to clear my cache & cookies?How do I clear my mobile cookies & cache?How do I clear my computer cookies & cache?How do I turn off Developer Options on my mobile device?Can I play in more than one browser or window?I'm being asked to "force close" / reset my Betty app. How do I do that?
Help Center