Why was my withdrawal request cancelled?

A withdrawal request can be cancelled for a few different reasons. Here’s what to check to avoid any issues:

🔐 1. Withdrawal Method Must Be in Your Name

• You must use a withdrawal method registered in your own name

• Using a third party’s card or account is against our Terms of Use and will result in cancellation

💳 2. Card Must Be Previously Used for Deposit

If you’re withdrawing to a card:

• ✅ It must be a card that you’ve already used to make a deposit

• ❌ We do not support Mastercard for withdrawals – even if it was used for deposits

• 💡TIP: Want to enable a new card for withdrawals? Make a small deposit of at least $1.00 (you can withdraw it right after). This allows the card to be used for future withdrawals.

🏦 3. Card Provider Limitations

Some card providers or banks may block or restrict incoming payments.
If your card meets the above criteria but still isn’t working, check with your provider to confirm they can receive funds from gaming sites.

💬 Still Need Help?

If everything looks correct but your withdrawal was still cancelled:
👉 Reach out to our support team via LiveChat or email – we’ll be happy to assist you directly.