Why is my account closed?

That’s a frustrating situation – and it’s completely understandable to want clarity.

Your account may be closed for a few reasons. Some are actions you can take yourself, while others relate to platform security.

🙋 You May Have Closed It Yourself

You can close your account manually in two ways:

• From your My Profile page

• By requesting closure through our support team

If you did this recently and changed your mind, reach out! We may be able to help.

🔐 Routine Security Review

Sometimes accounts are temporarily closed during our standard security reviews. This is part of our commitment to keeping the platform safe for everyone.

In these cases, our team may:

• Review your account

• Contact you for more details

• Restore access once the situation is cleared

🧭 Not Sure Why It Was Closed?

💬 Contact our Support Team
If you didn’t close the account and haven’t heard from us, it’s a good idea to reach out:

• 📧 Submit a support request via email: support@betty.ca

• 🕒 Reach out to Support via LiveChat

💛 Remember:

Account closures can feel abrupt, but they’re often temporary or reversible, especially when connected to security reviews. Just get in touch, and we’ll do our best to sort it out with you.