Why is it asking for an access code when I login?

Your security matters. That’s why we use verification codes – to keep your Betty account safe.

You’ll typically be asked for a code when:

• Logging in from a new device

• Logging in from a new location

If you’re not seeing your code in your inbox, it might be getting filtered. Here’s how to fix that:

📩 Add Betty to Your Safe Senders List

To make sure you always receive important messages:

➡️ Add support@betty.ca to your address book or safe senders list

This helps your email provider know you want to see our messages in your inbox (and not your spam folder).

💻 How to Add Us (Step-by-Step by Email Provider)

✅ Gmail (Quick Add)

1. Open a message from support@betty.ca

2. Click the arrow next to Reply

3. Select Add Betty to Contacts list
   ✅ Gmail will confirm once added

⚙️ Gmail (Filter Method)

1. Go to Settings → Filters → Add

2. Enter a Filter Name

3. In the Sender field, type "@betty.ca"

4. Select Inbox as the delivery folder

5. Click Save, then Save again

📤 Outlook/Hotmail

1. Open a message from Betty

2. Right-click our name

3. Select Add to Outlook Contacts

     4. Click Save

🍎 Apple iCloud Mail

1. Open a message from us

2. Click Message → Add Sender to Address Book

   • Or right-click our name and select Add to Address Book

3. Click Save

 📪 AOL

1. Open our email

2. Click Add to Contacts

3. Add details if you’d like

4. Click Save

💜 Yahoo

1. Open our message

2. Click the icon near our email address

3. Click Add to Address Book

📘 Juno

1. Open a message from Betty

2. Click Add to Contacts

3. Add any info you'd like, then click Save

🕊️ Thunderbird

1. Click Address Book

2. Select New Contact

3. Add our info and click OK

🔐 Still Not Receiving Codes?

Reach out to our support team – we’ll help make sure everything is working properly so you can get logged in without hassle.