Help CenterTo enjoy everything Betty has to offer, including depositing funds and playing games, your account must be verified. This is a required step to help keep your experience safe, secure, and compliant with regulations.
🕐 When Should I Verify?
We recommend verifying your account right after registering to ensure smooth access to all features and avoid any delays in gameplay.
Betty uses an automated verification system, so be sure to:
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Enter your full legal name as it appears on your ID (no initials/short forms)
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Use your correct date of birth (month/date/year)
This helps speed things up and improves your chances of being instantly verified.
📸 How to Verify Your Account
If auto-verification doesn’t work, you’ll be prompted to verify manually. Here’s how:
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Click the “Verify Identity” link (top-right corner of your account)
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Select “Start Verification”
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Upload:
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A valid photo ID (Driver’s License, Passport, or Identity Card)
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A selfie
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💡TIP: Make sure the ID + selfie are taken in bright clear lighting
🚫 Health cards are not accepted as valid ID.
📨 Manual Verification Option
If needed, you can also send your documents by email:
Email welcome@betty.ca with:
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A valid photo ID
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Proof of address (e.g., utility bill or bank statement)
💡TIP: Ensure all 4 corners of each document are visible, clear, and are unfolded. For proof of address, they must be issued within the past 3 months, and have a unique account identifer tied to you.
🕒 How Long Does It Take?
We aim to complete all verifications within 24 hours.
If there’s a delay, feel free to reach out via LiveChat, and we’ll be happy to help!