Why can't Betty verify my browser or device?

If you're seeing one of the messages below, Betty wasn't able to verify your browser or device setup before the game loaded. This is usually a VPN, extension, or cached data interfering – or you may be on a device type that isn't supported.

"We were unable to verify your browser environment. Please disable any browser extensions that may modify your device settings, clear your browser cache, and try again. If the issue persists, try switching to a different browser."

"Your device type is not supported. Please access this service from a supported web browser, Android, or iOS device."

✅ Supported Devices

Betty works on:

• iOS devices – via the Betty app or a mobile browser
• Android devices – via the Betty app or a mobile browser
• Desktop and laptop computers – via Chrome, Firefox, Safari, or Edge

If you're trying to play from a smart TV, gaming console, or any other device type, please switch to one of the above.

🚫 Disable any VPN or Interfering Extensions

Close any active VPN, security, or privacy app fully. On browser, disable any extensions that modify location, network, or browser settings.

🧹 Clear your Browser Cache

Clear your cached files and cookies – select "All Time" as the time range.

• 💻 Chrome (Desktop)
  • Click the three dots → Settings → Privacy and security → Clear browsing data
  • Select Cookies and other site data and Cached images and files → All time → Clear data

• 🍎 Safari (Mac)
  • Safari → Settings → Privacy tab → Manage Website Data → Remove All

• 🦊 Firefox (Desktop)
  • Three lines → Settings → Privacy & Security → Cookies and Site Data → Clear Data

• 🔹 Edge (Desktop)
  • Three dots → Settings → Privacy, search, and services → Choose what to clear
  • Select Cookies and Cached images and files → Clear now

• 🍏 iPhone / iPad (Safari)
  • Settings → Safari → Clear History and Website Data → confirm

• 🍎 iPhone / iPad (Chrome)
  • Chrome → three dots → Settings → Privacy and Security → Clear Browsing Data
  • Select Cookies and Cached Images → Clear Browsing Data

• 🤖 Android (Chrome)
  • Chrome → three dots → History → Clear browsing data
  • Cookies and site data + Cached images and files → All time → Clear data

After clearing, close the browser fully, reopen it, and try again.

🔁 Restart the App or Browser

• 🍎 iOS
  • Swipe up from the bottom of the screen → pause to open the App Switcher
  • Find Betty → swipe it up and off the screen
  • Reopen and log back in

• 🤖 Android
  • Option A – Recent Apps: tap the Recent Apps button → find Betty → swipe away → reopen
  • Option B – Settings: Settings → Apps → Betty → Force Stop → reopen

🌐 Try a Different Browser or the Mobile App

Switch to a different browser (e.g. from Chrome to Firefox or Safari), or download the Betty app on iOS or Android.

💬 Still Having Trouble?

Contact us via LiveChat or email support@betty.ca – we’re happy to help!