Help CenterDon't worry – session errors are almost always fixed with a quick restart. They just mean your location verification session hit a snag along the way.
You may be seeing:
"Your session has exceeded the allowed number of verification attempts. Please wait 5 minutes and try again."
"Your session has expired. Please restart the app and try again."
"A session conflict was detected. Please restart the app and try again."
🔁 How To Fix It
- 🍎 iOS
- Swipe up from the bottom of the screen and pause to open the App Switcher (On older devices with a Home button, double-press the Home button)
- Find the Betty app and swipe it up and off the screen
- Reopen the app and log back in
- 🤖 Android
- Option A – From Recent Apps:
- Tap the Recent Apps button
- Find Betty and swipe it away
- Reopen the app and log back in
- Option B – From Settings:
- Open Settings → Apps → Betty → Force Stop
- Reopen the app and log back in
- Option A – From Recent Apps:
- 💻 Browser
- Close the tab completely and reopen it
💡 If you saw the "exceeded verification attempts" message, wait at least 5 minutes before trying again.
Once restarted, log back in and launch a game. When asked to share your location, select Allow.
💬 Still Having Trouble?
Contact us via LiveChat or email support@betty.ca – we’re happy to help!