Why am I being told I'm not in Ontario, even though I am physically in Ontario?

If you're in Ontario but can’t access games or place bets, your device may be having trouble verifying your location. This can happen in border areas, remote locations, or due to certain network or software settings.

Here’s a full guide to help you get back to playing.

🌐 Common Geolocation Issues

1. Limited Signal in Remote Areas

• If you're near the province border, a lake, or in a rural/remote area, your device may not detect enough WiFi or cellular signals to confirm your location.

• 📶 Try switching your network source (e.g., from mobile data to WiFi, or vice versa).

2. Mobile Data Issues

• On mobile, your IP address can change frequently, which may confuse location detection.

• 🔄 Try switching to a WiFi network for more stable verification.

3. IP Address Mismatch

• Your IP address is used to help determine your location.

• You may be incorrectly located if:

  • Your ISP routes traffic through another region

  • You're using a VPN, proxy, or remote desktop tool

• 🚫 Make sure you're not using services like:

  • VPN (Virtual Private Network)

  • Proxy servers

  • Remote desktop software (see full list below)

4. Browser or Device Settings

• Check your location settings on both your browser and device

• Ensure location permissions are enabled and not set to a manual or incorrect location

⚙️ Software That Can Block Geolocation

Please ensure the following programs are not running while using Betty:

• LogMeIn

• TigerVNC

• TeamViewer

• Apple VNC (Mac)

• GoToMeeting

• Apple Remote Management (Mac)

• Splashtop

• Any software that can remotely control devices or alter location data

🆕 New Devices or Routers

• If you're using a new router or device, it may take a few days before it can be properly recognized for geolocation checks.

🖥️ Location Permissions on Desktop

Make sure you’ve granted location permissions to the necessary services:

• On Mac and Windows, allow Location Services for your browser

• Also ensure PLC services are enabled where required

💬 Still Not Working?

If you're still having trouble:

👉 Contact our support team
Please include:

• A short description of your issue

• Any troubleshooting steps you’ve already taken

• Whether you’re on WiFi or mobile data

• Your device and browser type

We’re here to help and will do our best to get you back online and playing.