Help CenterGames don't always go to plan. Here's what happens if a game is cancelled or your connection drops mid-play.
🚫 If a Game Is Cancelled
- Some games have start conditions, like a minimum number of players or a minimum number of cards sold. These are checked automatically once card sales close, before any numbers are drawn
- If those conditions aren't met, the game is cancelled and any refunds are processed automatically - there's nothing for you to claim
- Some Free Cards may not be returned on cancellation, depending on how they were issued and whether they'd already been claimed. This is expected behaviour rather than a fault
📶 If You Lose Connection
- Your cards keep playing automatically, so you won't miss a beat
- Any wins are still credited to your account
- Your Crack the Code progress is saved - reconnect and pick up right where you left off
👉 To see what happened while you were away, tap the three dots in the top right of the Bingo room and open Game History.
🛠️ Basic Troubleshooting
If your game freezes or won't load, try these first:
- Refresh the Bingo room or restart the app
- Make sure you're on the latest version of the app
- Switch between Wi-Fi and mobile data to rule out your connection
💬 Still Having Trouble?
Tap the three dots in the top right of the Bingo room and choose Live Chat. Share the Round ID and a quick description of what you saw - that helps us track down the cause much faster!