My Timeout ended, now what? (Alberta)

Great news – your timeout ends automatically once the selected period is over. There’s nothing you need to do to reactivate your account.

🔄 Having Trouble Logging In?

Try the following steps:

1. Log out and log back in to refresh your session. If you were logged in before the timeout period lifted, logging out and back in is essential to get gaming again.

2. Make sure you're using the correct email and password

3. If you recently changed your password, ensure you're using the updated one

⏰ Feeling Like You Need More Time Away?

• Not to worry, once the Timeout has lifted, and you are logged in, you can head on over to Account > Responsible Gaming > Timeout to take a longer break

🛑 Consider Self-Exclusion

• If you’re looking for a more extended or structured break, you might want to use the Self-Exclusion feature under Account > Responsible Gaming. This option blocks access to your account for a longer time frame than the 3 months offered via Timeouts.

• ·       You can also consider the centralized Self-Exclusion Program offered by AGLC which allows you to take a break from all Alberta iGaming platforms and/or land-based casinos and racing centers. For full information on how the Program works, the available resources and guidance on how to get started on your Self-Exclusion sign up, please visit https://selfexclusion.ca/.

💬 Still Can’t Access Your Account?

No worries – our support team is always here to help.

Reach out to us via LiveChat or email support@betty.ca, and we’ll take a look right away.

You're almost back – we’ve got you!