My game is unresponsive.

❄️ If your game is unresponsive, it could be due to a few common issues. Here’s what to check:

🔌 1. Internet Connection

A weak or unstable connection can interrupt your game.

• Ensure you're on a strong, stable network

• Try restarting your router or switching between WiFi and mobile data (or vice versa)

🌐 2. Browser or App Issues

Outdated software can cause performance problems.

• Make sure your browser or app is fully updated. The Betty app can be updated from the App Store for iOS devices, and the Google Play Store for Android

• Try clearing your browser’s cache and cookies 

👩‍🏫 Unsure how to do so?

👉 Click here for how to clear your cache and cookies on a computer 💻

👉 Click here for how to clear your cache on cookies on mobile browsers 📱

📱 3. Device Performance

If your device is low on memory, battery level or running many background apps:

• It may affect gameplay

• Close unused apps and make sure your device meets minimum system requirements

🛠️ 4. Server-Side Issues

Sometimes, we may experience server maintenance or temporary technical issues on our end.
We work quickly to fix these and appreciate your patience!

💬 Still Having Trouble?

If the issue continues, please get in touch with our support team with the following:

• 🕹️ Game name

• 🕒 Time of the issue

• ⚠️ Any error messages received

• 🆔 The Round ID from your Gaming Transactions page found in your Account section

This info helps us resolve your issue faster!