My documents were not accepted. What now?

We follow strict verification guidelines, so even small issues like blurry photos or cut-off edges can cause a document to be rejected.

📬 What Happens Next?

You’ll receive an email explaining:

• Why your document was rejected

• What’s needed to fix it

Then, just follow the instructions and re-upload your updated documents using the “Verify Identity” button in your account.

🤔 Still Unsure?

No problem, our support team is here to help!
🤝 Reach out via LiveChat or email support@betty.ca, and we’ll walk you through it.