My balance isn't showing my winnings.

Sometimes it can take a moment for your balance to refresh after a win. Don’t worry, your winnings are safe!

🔄 Try These Quick Fixes

If your balance hasn’t updated, try:

• 🔁 Refreshing the page

• ❌ Closing and reopening the game

• 🔐 Logging out and back in again

These steps often trigger a balance update.

🏆 Still Not Seeing Your Winnings?

If it’s still not showing, we’re happy to help!

👉 Don't hesitate to get in touch with our support team via LiveChat or email support@betty.ca and include:

• The name of the game

• The round ID (found under Gaming Transactions in your Account section)

 🕵️‍♂️ We'll investigate right away and make sure everything's in order.