I'm being asked to "force close" / reset my Betty app. How do I do that?

Our support team may ask you to force close or reset your Betty app as part of our troubleshooting process for many different reasons.

🧠 Why Force Close the Betty App?

Unresponsiveness: Sometimes, apps can freeze or become unresponsive due to various reasons, such as bugs, memory overload, or connectivity issues. Force-closing the app can help reset its state.

Performance Issues: If the app is running slowly or consuming excessive battery or data, closing it can help improve performance and free up system resources.

Updates: After an update, some apps may not function correctly until they are restarted. Force-closing the app can help apply the latest changes effectively.

Clearing Cache: Force-closing the app can also help clear temporary files and cache that may be causing issues

🍎 How to Force Close the Betty App on iOS Devices (iPhone / iPad)

1. Swipe up from the bottom of the screen and pause to open the App Switcher.
   (On older devices with a Home button, double-press the Home button.)

2. Find the Betty app.

3. Swipe the app up and off the screen to close it.

4. Wait a few moments, then reopen the Betty app and try again.

🤖 How to Force Close the Betty App on Android Devices

(Works across most Android devices)

Option A: From Recent Apps

1. Tap the Recent Apps button (square or three-line icon).

2. Find the Betty app.

3. Swipe it away to close it.

4. Reopen the app.

Option B: From Settings 

1. Open Settings.

2. Tap Apps.

3. Select Betty.

4. Tap Force Stop.

5. Reopen the app.

💡 Force stopping the app does not delete any data or affect your account.

Having some troubles still? Reach out to our support team on LiveChat or email support@betty.ca We're happy to help 24/7!