I sent an e-Transfer and the funds have not arrived in my Betty account, why?

When you send an Interac e-Transfer, the funds aren’t sent directly from your bank to your Betty account – they first go through a secure processing step before being applied to your balance.

⏱️ How Long Does It Take?

• Most transfers are processed within minutes

• In some cases, it can take up to 2 hours

• This delay is usually due to processing time or bank security checks

🧾 Double-Check These Details

If your deposit is delayed, review the transaction to confirm:

• ✅ You used the correct email address, reference/message number, and amount

• ❌ Any incorrect information may delay or cause the deposit to fail

💰 What If the Transfer Fails?

If something went wrong:

• Your funds will be automatically refunded by Wyzia within 1–3 business days

💬 Still Waiting?

If it's been more than 2 hours and you've confirmed everything was entered correctly:

👉 Contact our support team with valid proof of deposit (e.g., a screenshot or transaction receipt)
We’ll be happy to investigate and make sure your money is on its way.