I haven't received my access code.

If you're not seeing your access code in your inbox, it's possible they’re getting filtered out. To make sure you receive important messages – like verification codes, password resets, and updates - add support@betty.ca to your safe senders list or address book.

✉️ Why This Helps

Email providers sometimes send legitimate messages to spam folders. By adding us to your contacts, you’re telling your inbox:
“I want to receive messages from Betty.”

🛠️ How to Add Us (By Email Provider)

✅ Gmail (Quick Add)

1. Open a message from support@betty.ca

2. Click the arrow next to Reply

3. Select Add Betty to Contacts list
   ✅ Gmail will confirm once added

⚙️ Gmail (Filter Method)

1. Go to Settings → Filters → Add

2. Enter a Filter Name

3. In the Sender field, type "@betty.ca"

4. Select Inbox as the delivery folder

5. Click Save, then Save again

📤 Outlook/Hotmail

1. Open a message from Betty

2. Right-click our name

3. Select Add to Outlook Contacts

     4. Click Save

🍎 Apple iCloud Mail

1. Open a message from us

2. Click Message → Add Sender to Address Book

   • Or right-click our name and select Add to Address Book

3. Click Save

 📪 AOL

1. Open our email

2. Click Add to Contacts

3. Add details if you’d like

4. Click Save

💜 Yahoo

1. Open our message

2. Click the icon near our email address

3. Click Add to Address Book

📘 Juno

1. Open a message from Betty

2. Click Add to Contacts

3. Add any info you'd like, then click Save

🕊️ Thunderbird

1. Click Address Book

2. Select New Contact

3. Add our info and click OK

📥 Still Not Seeing Our Emails?

If you’ve followed these steps but still aren’t receiving our messages, please reach out to our support team! We’ll be happy to help ensure everything’s working correctly.