I did not receive my Interac e-transfer refund for a failed deposit.

If your Interac deposit failed and it's been more than 3 business days without a refund, don’t worry – we’re here to help track it down.

🔍 What We Need to Investigate

Please send us your Interac e-Transfer Reference Number. This number is case-sensitive and typically looks like:

• 🆔 8 digits starting with “CA” (e.g., CA123aBc)

• 🆔 12 digits starting with “C1A” or “C1B” (e.g., C1A123aBc789 or C1B123aBc789)

📧 Where to Find It

• Check your email confirmation from your bank

• If it’s not there, your financial institution’s web support team can provide it

Once you have the reference number, send it to our support team and we’ll work with the payment provider to confirm the status of your refund.

Rest assured – your funds are safe, and we’ll help get everything sorted as quickly as possible.