How do I unlock my account?

Mistyping your login details can happen to anyone – here’s what to expect if it happens a few too many times.

⏳ Temporary Lockout

If you enter the wrong login details too many times, your account will be:

• Temporarily locked for 15 minutes

• After 15 minutes, your account will remain locked until you enter the correct password or reset it

• You can contact our chat support team to have a Lockout lifted before the 15-minute wait period. Please note that you’ll still need to enter the correct password or complete a password reset to regain access.

🛡️ Extra Security Step

Once you get the password right (or reset it), you’ll also need to complete:

• 2FA (Two-Factor Authentication)

• You’ll be asked to enter a security code sent to your email

This helps keep your account safe. 

🔐 Your 2FA security code is sent exclusively to the email registered on your Betty account.

Be sure you have access to that email – 2FA codes cannot be delivered to a phone number.

❓ Need To Reset Your Password?

Click Forgot Password? on the Login page.
Follow the prompts to create a new one through your registered email.

🆘 Need Help?

If you’re having trouble unlocking your account or resetting your password:

💬 Reach out to our support team – we’re here to help get you back in quickly and securely.