How do I set Self-Exclusion on my Betty account?

🛑 If you're concerned about your gambling, you can request a self-exclusion from Betty for a period of:

• 6 months

• 9 months

• 1 year (12 months)

• 2 years (24 months)

• 4 years (48 months)

• 5 years (60 months)

📲 How to Set a Self-Exclusion

1. Go to Account > Responsible Gaming > Self Exclusion

2. Select your desired exclusion period

3. Confirm the request

Once self-exclusion is activated:

• You’ll be immediately logged out

• You won’t be able to log back in for the duration of the exclusion

• You’ll be removed from all marketing communications

💬 Have a remaining balance? Contact our support team – we’ll help you withdraw it.

🙋 Prefer Help From Us?

You can also contact our support team via LiveChat or email us at support@betty.ca, and we’ll be happy to set the exclusion for you.

🕐 What Happens After?

When your exclusion period ends, your account will remain inactive until you request reinstatement in writing by contacting our support team.

🧠 Need Additional Support?

We encourage you to:

• Consider enrollment in iGO’s Centralized Self-exclusion program BetGuard. It lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. For more information about the program, please see the next question.

• Visit our Responsible Gaming page for more tools and resources

• Reach out to support agencies if you're looking for professional help

We're here to support your well-being – always.