How do I set Self-Exclusion on my Betty account? (Alberta)

🛑 If you're concerned about your gambling, you can request a self-exclusion from Betty for a period of:

• 6 months

• 9 months

• 1 year (12 months)

• 2 years (24 months)

• 4 years (48 months)

• 5 years (60 months)

📲 How to Set a Self-Exclusion

1. Go to Account > Responsible Gaming > Self Exclusion

2. Select your desired exclusion period

3. Confirm the request

Once self-exclusion is activated:

• You’ll be immediately logged out

• You won’t be able to log back in for the duration of the exclusion

• You’ll be removed from all marketing communications

💬 Have a remaining balance? Contact our support team – we’ll help you withdraw it.

🙋 Prefer Help From Us?

You can also contact our support team via LiveChat or email us at support@betty.ca, and we’ll be happy to set the exclusion for you.

🕐 What Happens After?

When your exclusion period ends, your account will remain inactive until you request reinstatement in writing by contacting our support team.

🧠 Need Additional Support?

We encourage you to:

• Consider enrollment in AGLC’s Centralized Self-exclusion program. It is a voluntary commitment that allows you to take a break from all Alberta iGaming platforms and land-based casinos and racing centers. For more information about the program, please see the next question.

• Visit our Responsible Gaming page for more tools and resources

• Reach out to support agencies if you're looking for professional help

We're here to support your well-being – always.