Help CenterVerifying your account is a required step before you can deposit or play – and we’ve made it as smooth as possible with our automated system.
⚙️ Automatic Verification at Sign-Up
Betty uses automated verification during registration.
To help it go through quickly and seamlessly:
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Use your full legal name as shown on your ID (no initials/shortforms)
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Enter your correct date of birth (month/date/year)
This makes it more likely your account is verified instantly.
📎 What Happens If Auto-Verification Fails?
No worries! You’ll be prompted to verify manually. Just follow these steps:
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Click “Verify Identity” in the top-right corner of your account
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Click “Start Verification”
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Upload:
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A valid photo ID (Driver’s License, Passport, or Identity Card)
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A selfie
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💡TIP: Make sure the ID + selfie are taken in bright, clear lighting
🚫 Health cards are not accepted as valid ID.
✉️ Need to Verify by Email?
You can also verify manually by sending your documents to welcome@betty.ca.
Please include:
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A valid government-issued photo ID
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Proof of address (like a recent utility bill or bank statement)
💡TIP: Ensure all 4 corners of each document are visible, clear, and are unfolded. For proof of address, they must be issued within the past 3 months, and have a unique account identifer tied to you.
⏱️ How Long Does It Take?
We aim to complete all verifications within 24 hours.
If it’s taking longer, just message us through LiveChat, we’ll look into it right away.