Help CenterClearing your cache and cookies can fix issues like games not loading, pages freezing, or balances not updating. Here’s how to do it on both iOS and Android devices ⤵️
🍏 iPhone / iPad (Safari)
-
Open Settings for your whole device
-
Scroll down and tap Safari
-
Tap Clear History and Website Data
-
Confirm by tapping Clear History and Data
Tip: If you only want to remove Betty’s data, tap Advanced > Website Data > Edit, then search for betty.ca and delete just that entry.
🍎 iPhone / iPad (Chrome)
-
Open Chrome
-
Tap the three dots (⋮) in the bottom right
-
Tap Settings > Privacy and Security
-
Tap Clear Browsing Data
-
Select:
-
Cookies, Site Data
-
Cached Images and Files
-
-
Tap Clear Browsing Data to confirm (recommended: All time).
🦊 iPhone / iPad (Firefox)
-
Open Firefox.
-
Tap the menu icon (☰).
-
Select Settings.
-
Tap Data Management.
-
Toggle on Cookies and Cache.
-
Tap Clear Private Data and confirm.
🤖 Android (Chrome)
-
Open Chrome
-
Tap the three dots (⋮) in the top right
-
Tap History > Clear browsing data
-
Check:
-
Cookies and site data
-
Cached images and files
-
-
Choose Time range → All time
-
Tap Clear data
🌐 Android (Samsung Internet)
-
Open Samsung Internet
-
Tap the three lines (≡) in the bottom right
-
Select Settings > Browsing data
-
Choose Clear browsing data
-
Select:
-
Cookies and site data
-
Cached images and files
-
-
Tap Clear data
🦊 Android (Firefox)
-
Open Firefox.
-
Tap the three dots (⋮).
-
Select Settings.
-
Tap Delete browsing data.
-
Check Cookies and Cached images and files.
-
Tap Delete browsing data to confirm.
🔵 Microsoft Edge (Android)
-
Open Microsoft Edge.
-
Tap the three dots (⋯).
-
Select Settings.
-
Tap Privacy and security.
-
Tap Clear browsing data.
-
Choose Cookies and site data and Cached images and files.
-
Tap Clear data.
✅ After Clearing
Close your browser/app completely, reopen it, and log in again.
Still having issues? Contact us via LiveChat or email support@betty.ca – we’re happy to help!