Can I reopen my account after I have closed it?

We get it – things change, and you might be ready to return. If your account is currently closed, reopening it may be an option.

Here’s how to get started:

💬 Talk to Support

Reach out to our support team – they’ll walk you through the steps and let you know what’s possible based on your account status.

We’re happy to:

• Discuss your options

• Help with the reopening process

• Answer any questions you may have

🚫 Self-Exclusion Reminder

If you’ve chosen to self-exclude, there are a few essential things to know:

• Your account cannot be reopened until the whole self-exclusion period has passed

• Once the period is over, your account will not reopen automatically

• You’ll need to send a written request to our support team via LiveChat, or email support@betty.ca to begin the reopening process

⏳ This process is in place to support your well-being and give you time and space during your self-exclusion.

💡 Tip:

Even if you’re unsure whether your account is eligible to reopen, it’s always worth reaching out. Our support team is here to help you understand your options.