Can I extend my Timeout? (Alberta)

Yes – contact our support team who can assist with extending your Timeout.

If you feel like you need a longer break, you have a couple of options:

🔁 Wait & Reset

You can wait for your current timeout to finish, then set a new timeout for a longer period if needed.

🛑 Consider Self-Exclusion

If you’re looking for a more extended or structured break, you might want to use the Self-Exclusion feature under Account > Responsible Gaming. This option blocks access to your account for a longer time frame than the 3 months offered via Timeouts.

You can also consider the centralized Self-Exclusion Program offered by AGLC which allows you to take a break from all Alberta iGaming platforms and/or land-based casinos and racing centers. For full information on how the Program works, the available resources and guidance on how to get started on your Self-Exclusion sign up, please visit https://selfexclusion.ca/.

🤝 Need Help Deciding?

If you're unsure what option is right for you or don’t want to wait, reach out to our support team anytime – we’re here to help:

• 💬 LiveChat

• 📧 Email support@betty.ca

We're committed to supporting your play in a safe and healthy way.